Refund Policy

1. Overview

This Refund Policy governs all fee arrangements between ZENGENIUS, INC. (“Company,” “we,” “us,” or “our”) and its event design clients. By engaging ZENGENIUS, INC. for event decoration and interior design services, you acknowledge that you have read, understood, and agree to this Refund Policy in its entirety.

ZENGENIUS, INC. is committed to delivering exceptional event design services and maintaining transparent, professional relationships with all clients. This policy is designed to be fair to both parties while recognizing the nature of event design services, which involve significant advance planning, material sourcing, and vendor commitments.

2. Deposits — Non-Refundable

All deposits paid to ZENGENIUS, INC. are non-refundable. The deposit (typically 50% of the total project fee) is required to secure your event date and commence design work. Once a deposit is received, we begin the design process, reserve your event date in our calendar, and initiate vendor and material commitments on your behalf.

The non-refundable nature of deposits reflects the immediate deployment of professional design resources, time, and vendor commitments that cannot be recovered once initiated. The deposit compensates for:

• Design consultation time and concept development
• Mood board creation and design presentation preparation
• Vendor research, sourcing, and preliminary commitments
• Reservation of your event date (blocking other bookings)
• Administrative and project management time

3. Cancellation Terms

If a client cancels a confirmed event booking, the following cancellation fees apply based on the number of days prior to the event date:

• Cancellation 60+ days before event:

  The deposit is forfeited. No additional charges beyond the deposit will be assessed. Any payments made beyond the deposit will be refunded.

• Cancellation 30–59 days before event:

  75% of the total project fee is due. This reflects the significant design work, material sourcing, and vendor commitments already made on your behalf.

• Cancellation 15–29 days before event:

  90% of the total project fee is due. At this stage, most materials have been ordered and vendor commitments are non-cancellable.

• Cancellation less than 15 days before event:

  100% of the total project fee is due. All materials have been sourced, vendors confirmed, and setup logistics finalized.

All cancellations must be submitted in writing to info@zengenius.com. The cancellation date is the date the written notice is received by ZENGENIUS, INC.

4. Event Date Changes (Postponements)

We understand that circumstances sometimes require a change in event date. Requests to postpone an event to a new date are handled as follows:

• Postponement requests made 60+ days before the original event date: We will make every effort to accommodate the new date at no additional fee, subject to availability.
• Postponement requests made 30–59 days before the original event date: A rescheduling fee of 15% of the total project fee may apply, subject to availability.
• Postponement requests made less than 30 days before the original event date: Treated as a cancellation and rebooking; cancellation fees apply.

5. Non-Refundable Services

The following services and fees are non-refundable under any circumstances:

• Initial design consultation fees (where applicable)
• Custom-fabricated or specially ordered items
• Perishable items including fresh florals ordered for your event
• Delivery, setup, and breakdown fees once services have been rendered
• Deposits as described in Section 2 of this policy

6. Case-by-Case Exceptions

ZENGENIUS, INC. recognizes that exceptional circumstances may arise. We will evaluate refund or credit requests on a case-by-case basis in the following limited circumstances:

• ZENGENIUS, INC. fails to deliver the agreed-upon design services on the event date
• The services provided materially deviate from the approved design concept
• A documented force majeure event prevents ZENGENIUS, INC. from performing services
• A mutual agreement to cancel the project is reached before any design work has commenced

To request consideration of an exception, clients must submit a written request to info@zengeniuslab.com within fifteen (15) days of the event. The request must include a detailed description of the circumstances and the relief sought.

ZENGENIUS, INC. will review all exception requests in good faith and respond within ten (10) business days. Any approved credits or adjustments will be applied to future services or invoices, not issued as cash refunds, unless otherwise agreed in writing.

7. Payment Disputes

If you believe an invoice contains an error, you must notify ZENGENIUS, INC. in writing within ten (10) days of receiving the invoice. We will investigate all disputed charges in good faith and work to resolve any legitimate billing errors promptly.

Initiating a chargeback or payment dispute with your financial institution without first contacting ZENGENIUS, INC. to attempt resolution is a breach of this policy and may result in cancellation of services and legal action to recover fees owed.

8. Modifications to This Policy

ZENGENIUS, INC. reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. For existing client projects, the refund policy in effect at the time the service agreement was executed will apply unless both parties agree in writing to apply a revised policy.

9. Contact for Refund Inquiries

All refund requests, billing disputes, and related inquiries should be directed to: